Hosiery Styles, site logo.
Trade Only Website

Call: 0121 236 0421

Email:

[email protected]

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Terms & Conditions

• This is strictly Trade Only Website. We do not sell direct to consumers. 
 
• There is a minimum spend of £50 per order.
 
• Please note that this site is for trade customers only. We supply registered businesses not general public. 
 
• Goods are supplied under strict condition that all chainstore labels and markings are removed before resale, this is the sole responsibility of the purchaser of goods whose name or company name is printed on the sales invoice.
 
• Carriage and Vat are not included on the order when you place it. These will be added where applicable to your final invoice.
 
• Please note that stock is subject to availability and stock levels can change at any time.
 
• On placing an order you will receive an automatic email order acknowledgement.
 
• Once we have received your order, we will contact you by email or phone to confirm the order, including any changes in stock availability and/or pricing, and inform you of the total cost including shipping and VAT (where applicable). 
 
• Goods will not be dispatched until full and cleared payment has been received. All goods remain the property of Hosiery Styles until paid for in full.
 
• The email address you provide for order processing, may be used to send you information and updates pertaining to your order. 
 
• We may contact you by phone regarding your order or to take credit/debit card details for payment/refund.
 
• We may also email you with matters in relation to your order.
 
• Third parties will come in contact with some of your data where necessary to fulfil your order, (like postal couriers, payment providers, shippers/forwarders and parcel brokers).
 
• For export orders where you are using your own shippers/forwarders, we will forward a copy of your invoice to them for customs purposes and/or to obtain proof of export documents for HMRC.
 
• Claims for damaged goods or shortages must be informed to us in writing within 2 working days of you receiving the goods: your claim will not be recognised if you fail to inform us after this time. 
 
• Payments made, for items pre ordered & then reserved by us, will not be refunded, if subsequently a customer changes their mind.
 
 
 Returns Policy
 
• We will only accept the return of stock if it is damaged.
 
• Subject to the following conditions and the nature of the returns, we reserve the right to charge a 25% restocking fee.
 
• If you wish to return the goods you must inform us by e-mail within 7 days of receiving the goods.
 
• We must give you authorisation by email prior to you returning the goods otherwise your delivery will be refused.
 
• Once we have given you authorisation to return the goods you will be responsible for the full cost of returning and the secure packaging of your unwanted items.
 
• We will not accept goods that have already been sold on and returned to yourself. 
 
• We reserve the right to refuse Returned items which have been made unfit for resale or damaged whilst in your possession.
 
 Returned stock must be in the packaging (bagged / with hangers if applicable) in which it was supplied, in the complete ratio / quantity that was ordered – we will not accept part-returns of individual lines.
 
• On receipt of the Returned items, we will process & restock the items as applicable, and process a credit note to your account that can be used  against a future order. Please note that credit notes are non-refundable.
 
• We are not liable for parcels returned by customers. In the event of any claims resulting from lost / undelivered / damaged in transit parcels it is the sender who is responsible for processing the claim. We would strongly advise that you ensure your parcel is covered for the value of its contents and is sent via a trackable postal route.
 
General
 
• We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website. 
 
• These Terms of Trading shall be subject to and construed in accordance with the laws of England and the parties hereby submit to the exclusive jurisdiction of the English courts.